Handling Time and Shipping Policy
Shipping Policy
Thank you for visiting and shopping at Spider Thread Studio.
Domestic Shipping Policy
Handling and shipment processing time
All orders are processed within 2–8 business days upon receipt, with 2 days for handling and 2–6 days for shipping. Please note that orders are not processed or shipped on Sundays or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Order Amount: $50.00+
Standard UPS and USPS Shipping (2–6 business days): Free
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Damages
Spider Thread Studio is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the continental US.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Spider Thread Studio will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible at info@spiderthreadstudio.store
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.
Return Policy for Personalized Orders
At Spider Thread Studio, we take pride in creating custom, personalized products made specifically for each of our customers. Due to the unique nature of these items, all personalized orders are final and non-returnable.
- No Returns or Exchanges: Once an order for a personalized product is placed, it cannot be returned or exchanged.
- Order Accuracy: Please ensure that all customization details (e.g., spelling, colors, sizes, and other specifications) are correct before finalizing your order. We are not responsible for errors made during the order process. If you'd like to make any changes to your order after it has been placed, please contact us at info@spiderthreadstudio.store. If the order has not yet been processed, we will do our best to accommodate the requested changes.